Terms of Service

1. Provider, acceptance and eligibility

LongLink is operated by LongLink SAGL ("LongLink", "we", "us" or "our"), UID CHE-150.642.313. Contact: info@longlink.ch.

These Terms apply when you create an account or use our hosted platform, including connecting infrastructure or deploying a Solution through it. By doing so, you agree to these Terms. They do not govern independent use of open-source software or merely reading our public website.

You must be at least 18 and legally capable of entering this agreement. If you use the Service for an organization, you confirm that you have authority to bind it.

A "consumer" uses the Service mainly for personal purposes; a "business user" uses it mainly for professional or commercial purposes.

2. Definitions and contract documents

"Service" means the LongLink hosted platform, its APIs, deployment tooling, and related support, including the SDK and runtime when connected to our platform. "Solution" means a workload registered or operated through the Service. "Organization" means a workspace in LongLink.

"Customer Content" means data, code, configurations, credentials, and other material that you or your users submit, connect, store, or process through the Service, including Solution data.

Any accepted order and written agreement signed by both parties also apply. A signed agreement prevails over these Terms where they conflict; these Terms prevail over marketing material and documentation.

Open-source licenses govern use, copying, modification, and distribution of the software they cover. These Terms do not restrict those rights. If you operate LongLink yourself, you are responsible for the service you provide to your users.

3. Service and beta status

The Service is in beta. Features and APIs may change, and defects, interruptions, or data loss may occur. No uptime or service-level commitment applies unless agreed in writing.

We may change or discontinue features for security, legal, technical, or product reasons. We will give reasonable advance notice of a material reduction to an active paid service where practicable.

Do not use the Service where a failure could reasonably cause death, personal injury, or substantial physical or environmental damage.

Third-party providers and customer-connected infrastructure may change or become unavailable. You are responsible for choosing and maintaining infrastructure and third-party services you connect.

4. Accounts, organizations and security

Keep account and organization information accurate. You are responsible for activity by users you authorize and for securing your accounts, Solutions, credentials, and connected infrastructure.

Use reasonable access controls and notify info@longlink.dev promptly if you suspect unauthorized access or a credential compromise.

You are responsible for configuring and updating your Solutions, protecting secrets, controlling access, and maintaining independent backups. We may restrict access or isolate resources where reasonably necessary to contain a security incident or protect the Service.

5. Acceptable use

Use the Service lawfully and within the limits of your plan. You must not:

resell our hosted platform without our written approval (this does not prevent you from giving your users access to your Solutions);
use the Service for malware, phishing, spam, denial-of-service attacks, unauthorized scanning, or other harmful activity;
access or interfere with systems, accounts, or data without authorization;
process unlawful content or content that infringes another person's rights;
bypass access controls, tenant isolation, rate limits, or other security measures;
run destructive tests or workloads that disrupt shared infrastructure without our written approval; or
violate applicable sanctions or export-control laws.

You are responsible for having the rights needed to submit Customer Content and use your software, images, and integrations. Do not reverse engineer or circumvent the hosted platform except as permitted by law or an applicable open-source license.

We do not routinely monitor Customer Content. We may investigate and restrict or remove content, access, or resources where reasonably necessary to address suspected abuse, security risks, or legal violations. We handle personal data as described in our Privacy Policy.

6. Plans and payments

The currently advertised Free plan has no subscription fee. If you order a paid service, the price, limits, billing period, and any usage charges disclosed before you order apply. Prices are in Swiss francs (CHF) unless stated otherwise, with taxes identified as required by law.

You owe valid charges incurred through your account or order. Contact us promptly about billing errors so we can investigate. This does not limit any non-waivable rights.

Except where mandatory law or your order provides otherwise, fees for delivered work or service periods already used are non-refundable. If we end a paid service for convenience, we will refund prepaid fees for the unused period after deducting valid charges. Mandatory consumer cancellation and refund rights remain unaffected.

7. Content and privacy

You retain your rights in Customer Content. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, and otherwise process it only as needed to provide, secure, and support the Service, enforce these Terms, and comply with law. You confirm you have the rights to give us that permission.

When we operate the hosted Service for you, you generally control personal data in Customer Content and we process it on your behalf to provide, secure, and support the Service. You are responsible for the required notices, legal bases, and instructions. Any signed data processing agreement also applies.

We will apply appropriate security measures, restrict personnel access to those who need it, and notify you without undue delay after becoming aware of a personal-data breach affecting Customer Content. We will reasonably assist you with legally required data-subject and breach obligations.

We may use providers needed to operate the Service, subject to applicable data-protection law and any signed data processing agreement. We remain responsible for their processing as required by law. Cross-border transfers will use legally required safeguards.

Do not process health data, other highly sensitive personal data, or payment-card data through the Service without our prior written agreement. Encrypt sensitive Customer Content where appropriate.

The Service is not a backup service unless agreed in writing. Deleting or replacing a Solution, organization, or connected resource may permanently erase Customer Content. Keep independent backups and export your data before deleting resources or closing your account.

We act as controller for account, organization, billing, support, security, and operational data, as explained in our Privacy Policy.

8. Our technology and feedback

We and our licensors retain rights in the Service and our branding, subject to applicable open-source licenses. You may use the hosted Service while these Terms apply. Open-source licenses govern the corresponding software; third-party products remain subject to their own terms.

We may use feedback you voluntarily provide without payment, but will not identify you publicly without permission.

9. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We do not guarantee uninterrupted operation, a particular result, or preservation of Customer Content. Separately licensed software is subject to the warranty terms of its license.

For business users, implied warranties are excluded to the extent permitted by law. Mandatory consumer rights remain unaffected.

10. Limitation of liability

Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence under Article 100(1) of the Swiss Code of Obligations, fraud, or any liability that cannot lawfully be excluded or limited.

For business users, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or lost data. Our total liability related to the Service is limited to the fees paid or payable for the affected Service in the three months before the claim arose, capped at CHF 1,000. Liability for auxiliaries is excluded to the extent permitted by Article 101(2) of the Swiss Code of Obligations.

For consumers, limits apply only where permitted by mandatory law. You must take reasonable steps to prevent and reduce loss, including maintaining backups and securing credentials.

11. Indemnity for business users

If you are a business user, you will defend and indemnify LongLink SAGL against third-party claims and reasonable costs arising from your Customer Content, your breach of these Terms, or your infringement of others' rights, except to the extent caused by our wilful misconduct or gross negligence.

We will notify you reasonably promptly and let you control the defense, with our reasonable cooperation at your cost. You may not agree to obligations on our behalf without our written consent.

12. Suspension and termination

You may stop using the Service or request account closure at any time. Export your Customer Content first; deletion may be irreversible. You remain responsible for charges incurred before closure.

We may suspend access or remove affected resources immediately for a material breach, nonpayment, abuse, security risk, or legal requirement. We may terminate the Service for these reasons. Where the issue can be fixed without urgent action, we will give notice and a reasonable opportunity to remedy it.

We may end a paid service for convenience on at least 30 days' notice. Terms concerning payment, intellectual property, privacy, liability, indemnity, and governing law survive termination where relevant.

13. Changes to these Terms

We may update these Terms as the Service or law changes. We will give at least 30 days' notice of material adverse changes by email or through the Service, except where an urgent legal or security change requires earlier effect. We will notify you of urgent changes as soon as practicable.

Changes take effect prospectively. If you disagree, stop using the Service before they take effect; you may request closure and a refund of unused prepaid fees, less valid charges. Continued use after the effective date constitutes acceptance where permitted by law.

14. Force majeure

Neither party is liable for delays caused by events beyond its reasonable control, including supplier outages, natural disasters, and government action. This does not excuse payment for charges already incurred. The affected party will take reasonable steps to reduce the impact.

15. General and governing law

These Terms and any applicable signed agreement are the entire agreement about the Service. If a provision is unenforceable, the rest remains effective. A failure to enforce a right is not a waiver. You may not assign this agreement without our written consent; we may assign it with a transfer of our business, subject to mandatory consumer rights.

Swiss law governs. For business users, the competent Swiss courts have exclusive jurisdiction. For consumers, mandatory protections and available courts under applicable law remain unaffected.

16. Contact

Legal enquiries: info@longlink.ch. General, technical, account, and billing enquiries: info@longlink.dev.

LongLink SAGL, UID CHE-150.642.313.